Privacy Policy

This privacy policy describes how All About Flooring and its affiliates (“All About Flooring” or “we”) process the personal information of our website visitors and customers. It also describes the cookies we use and send to your computer or mobile web browser.

If you use All About Flooring products or services, further information will be provided as part of the engagement process.

Types of Data We Collect

Personal information means information that allows someone to identify you (either directly or indirectly) or contact you. The table below sets out the types of personal information that we may collect from you and how we collect it.

We collect personal information directly from the individual to whom it relates, except where that individual has consented to All About Flooring collecting the personal information from a third party or the law otherwise permits All About Flooring to do so.

Context	Types of Data and Purpose for Collection
SMS Communication	If you interact with us via SMS, we may collect and store your phone number and the content of your messages. This data is used solely to provide and improve our services and communicate with you regarding your inquiries. We do not sell, lease, or share your SMS data with third parties. SMS Consent or phone numbers are not shared for the purpose of SMS with third parties or affiliates.
Email Interconnectivity	If you receive email from us, we may use certain tools to capture data related to when you open our message or click on any links or banners it contains.
Feedback/Support	If you provide us feedback or contact us for support, we will collect your name and e-mail address and possibly other personal information, as well as any other content that you send to us in order to reply.
Online Forms and Submissions	We collect information you submit to us on our websites or through online forms to process your requests, including name, e-mail address, and phone number.
Order Placement	We may collect your name, billing address, shipping address, e-mail address, phone number, credit card number, and bank details when you place an order.
Web Logs	We may collect information from you, including your browser type, operating system, Internet Protocol (IP) address (a number that is automatically assigned to your computer when you use the Internet), domain name, click-activity, referring website, and/or a date/time stamp for your visit. Web logs may be used for things like monitoring website usage levels and diagnosing problems.
Device Information	We may collect information about the device accessing the website such as MAC address, device type, and device identifiers.
Cookies	Our website uses cookies. “Cookies” are small pieces of information that a website sends to your device while you are viewing a website. We use both session cookies (which expire once you close your web browser) and persistent cookies (which stay on your device until you delete them). Among other things, cookies allow us to provide you with a more interactive experience and track website usage. Persistent cookies may be removed by following instructions provided by your browser. If you choose to disable cookies some areas or features of our websites may not work properly.
Additional Sources	In addition to the information that we collect from you directly, we may also receive additional relevant information about you from other sources, including third parties, business partners, our affiliates, or publicly available sources.

We will take reasonable steps to ensure the personal information that we store is accurate, complete, and up-to-date.

Use and Processing of Your Personal Information

We will only use your personal data when the law allows us to. In addition to the uses described above, most commonly, we will use your personal information for one or more of the following purposes:

To identify you when you visit our websites.
To provide the products, information, and services you request or that we think you may be interested in.
If you are a customer, to carry out our contract with you.
To improve and personalize your experience with us.
For order processing and to streamline your checkout and service process.
To conduct analytics and solve problems.
For internal administrative purposes, as well as to manage our relationship with you.
To assess and respond to a complaint you might make to us or feedback you might give us.
For market research purposes.
To conduct investigations of suspicious or harmful activity.

Information for Marketing Purposes

Where you have consented to us using your personal information for marketing purposes, we may use your information to conduct marketing and data analysis or to send you updates and news concerning All About Flooring and its business partners.

If at any time after you have consented to us using your information for marketing purposes and you wish us to stop using your information for these purposes, please contact us.

SMS/MMS Compliance

As part of our commitment to SMS/MMS content policies, we ensure the following:‍

Enhanced Business SMS: We adhere to limits on message volume and obtaining written consent for marketing, promotional, or informational messages.
Automated Messaging: Automated SMS messaging is used only from numbers linked to campaigns designed for automated messaging. We require prior express and logged consent for automated and promotional messages, and include opt-out language in each message.‍
Opt-in/User Consent: We obtain express consent before sending SMS messages, using web forms or direct requests for consent and implementing a double opt-in process where applicable. All consent is logged and tracked.‍
Opt-out: Clear opt-out instructions are provided in all messages, and we manage and honor opt-out requests. We comply with industry guidelines, including using keywords like STOP and UNSUBSCRIBE.

Sharing of Personal Information

We do not sell, lease, or share your personal data with third parties. Your data is only used to provide and improve our services and communicate with you regarding your inquiries. This includes ensuring that your data is not sold or otherwise shared with external parties.

Your Choices

You can make the following choices regarding your personal information:

Changes to Your Personal Information: You may request that we rectify any inaccurate and/or incomplete personal information. If we disagree and believe the information to be accurate and complete, we will advise you and include a notation on the record that you dispute the information’s accuracy. Some of our websites allow you to modify or delete your account profile. Some personal information can also be changed by contacting us using the information in the “Contact Information” section below.
Deletion of Your Personal Information: Typically, we retain your personal information for the period necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. You may, however, request that we delete your personal information. All requests must be directed to the contact in the “Contact Information” section below. We may also decide to delete your data if we believe that the data is incomplete, inaccurate, or that our continued use and storage are contrary to our obligations to other individuals or third parties. When we delete personal information, it will be removed from our active database, but it may remain in archives where it is not practical or possible to delete it. In addition, we may keep your personal information as needed to comply with our legal obligations, resolve disputes, and/or enforce any of our agreements.
Revocation of Consent: If you revoke your consent for the processing of personal information, then we may no longer be able to provide you certain services. In some cases, we may limit or deny your request to revoke consent if the law permits or requires us to do so, if we are unable to adequately verify your identity, or if our processing is not based on your consent. Revocation of your consent will not affect the lawfulness of processing based on your previous consent.
Access to Your Personal Information: To the extent required by law, upon request, we will grant access to personal information that we hold about you. All requests must be directed to the contact in the “Contact Information” section.
Online Tracking: We do not currently recognize automated browser signals regarding tracking mechanisms, which may include “Do Not Track” instructions.
Decline to Provide: You may choose not to provide some types of personal information to us. This choice may result in our websites or their functionality not working.
Object to Processing: You may, as permitted by law, request that we stop processing your personal information.
Complaints: Complaints can be sent to us using the “Contact Information” details below. Some jurisdictions may also allow you to complain to a data protection authority as well.

How We Protect Personal Information

All About Flooring is committed to:

Seeking to safeguard all personal information that you provide to us;
Seeking to ensure that it remains confidential and secure; and
Taking reasonable steps to ensure that personal privacy is respected.

All of our data is stored in written or electronic form on our servers and computers and in paper-based files. All About Flooring is committed to information security and will use reasonable technical, physical, and administrative safeguards to protect personal information. We have implemented security systems to protect the personal information we manage and to control access to our systems.

However, no method of transmission over the internet, or method of electronic storage, is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

Children’s Privacy

Our websites are intended for use by adults. We do not intentionally collect personal information from any individual under the age of 16. If you believe that we have collected personal information from someone under 16 years old, please contact us using the information below and we will take reasonable steps to delete it.

Changes to This Privacy Policy

We may update this privacy policy from time to time. When we do, we will update the date at the bottom of this privacy policy. We encourage you to periodically review this policy to stay informed about how we are protecting your information.

Contact Information

All About Flooring welcomes your questions or comments regarding this Statement of Privacy. If you believe that All About Flooring has not adhered to this Statement, please contact All About Flooring at:

All About Flooring of SC
2111 N Pleasantburg Dr,
Greenville, SC 29609

Email:
‍info@allaboutflooringofsc.com

Phone:
(864) 241-3636

Effective as of June 31, 2024